ST Signature continued that bed bugs "can occur due to various reasons", such as by hitchhiking on a person's clothes, bags and shoes, and can be picked up from anywhere, such as cinemas, buses or taxis. They had driven to Johor Bahru, and then took a shuttle bus into Singapore.Īs the pair had just quit their jobs and were trying to be thrifty about their spending, they had chosen a "budget" hotel, she said.īoo also shared that she apparently immediately felt itchy right after lying on the bed in the room they booked.Īlthough she had trouble sleeping, her friend "slept like a log", which she speculated was why her bites turned out to be more numerous and severe. 29, Boo said that she was "very disappointed" that the hotel blamed their guests, and accused them of lying.īoo and her friend, both of whom are Malaysian, had made the trip here to meet some former colleagues and friends. Upon inspecting the affected rooms, their pest control vendor only found "a couple of" adult bed bugs and no eggs.Īs such, the hotel believes that the bed bugs were "very likely" brought in with Boo's luggage prior to the incident. 28 that this incident was an "isolated report from guest", and said that thus far, no other bed bug activity has been observed on the premises. ST Signature told Mothership in a statement on Jun. They also shared that they conduct weekly pest control service or maintenance, and claimed that they have a strict protocol in place for when such incidents occur. ST Signature confirmed that they had offered complimentary laundry services once Boo complained about the bed bug bites. The welts on Boo's friend also spread and worsened. However, they found another bed bug on the bed of the second room. Hotel staff offered to upgrade them to a larger room after Boo informed them of the bites. The pair were covered in bed bug bites after staying there for two nights, and later posted a complaint about their experience on Facebook on Jun. Phia Boo had stayed at ST Signature, a co-living hotel at Jalan Besar, with a friend after travelling to Singapore from Kuala Lumpur, Malaysia.
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